Question 1

Who is Natural Dreadlocks and what do you sell?

Accepted Answer

Who is Natural Dreadlocks and what do you sell?

Question 2

Are your dreadlock extensions made from real human hair?

Accepted Answer

Yes. We only use 100% human hair — soft enough to dye, strong enough to wash, blow-dry, and style. No synthetic fibers, no kanekalon blends.

Question 3

Where are your loc extensions made?

Accepted Answer

Every loc is hand-crafted in our studio by trained loctitians. Nothing is mass produced — your order is built for your size, length, and texture.

Question 4

What's the difference between crochet and interlock loc extensions?

Accepted Answer

What's the difference between crochet and interlock loc extensions?

Question 5

What lengths and thicknesses are available?

Accepted Answer

Most styles ship in 10" to 24" lengths and pencil, micro, medium, or chunky thicknesses. Custom sizes can be requested at checkout.

Question 6

Do you sell loc tools and accessories?

Accepted Answer

Do you sell loc tools and accessories?

Question 7

Can I dye or bleach the loc extensions?

Accepted Answer

Yes. Because they're 100% human hair, they take color beautifully. We recommend a professional colorist and a strand test first.

Question 8

How long does it take to make and ship my order?

Accepted Answer

Production is 5–10 business days because every set is hand-made. Standard shipping then takes 3–5 business days in the US and 7–14 internationally.

Question 9

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. Duties and taxes are calculated at checkout for most countries.

Question 10

What is your return policy on dreadlock extensions?

Accepted Answer

For hygiene reasons, opened and worn human hair extensions cannot be returned. Unopened, unused orders may be returned within 14 days of delivery for a refund minus shipping.

Question 11

Can I track my order?

Accepted Answer

Once your order ships you'll receive a tracking link by email. You can also track from the Track Your Order link in the header.

Question 12

How do I wash my human hair loc extensions?

Accepted Answer

How do I wash my human hair loc extensions?

Question 13

How long do crochet and interlock loc extensions last?

Accepted Answer

With proper care, our extensions last 12–24 months. Many customers keep them longer by re-tightening roots every 6–8 weeks.

Question 14

Can I swim, work out, and sleep in them?

Accepted Answer

Yes. Rinse out chlorine or sweat as soon as possible and sleep in a satin bonnet or scarf to extend the life of your locs.

Question 15

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Buy-now-pay-later through Klarna and Afterpay is available at checkout.

Question 16

Do you offer discounts or a loyalty program?

Accepted Answer

Yes — first-time subscribers get 10% off, and we run seasonal sales for our email list. Subscribe below to get the codes first.

Question 17

How do I contact customer support?

Accepted Answer

Email hello@naturaldreadlocks.com or use the Contact link in the footer. We reply within 1 business day, Mon–Fri.

Frequently
asked questions

About Natural Dreadlocks

Products & Collections

Orders, Shipping & Returns

Loc Care & Maintenance

Account, Payment & Support

Get early access to sales & new drops

Frequentlyasked questions

About Natural Dreadlocks

Who is Natural Dreadlocks and what do you sell?

Are your dreadlock extensions made from real human hair?

Where are your loc extensions made?

Products & Collections

What's the difference between crochet and interlock loc extensions?

What lengths and thicknesses are available?

Do you sell loc tools and accessories?

Can I dye or bleach the loc extensions?

Orders, Shipping & Returns

How long does it take to make and ship my order?

Do you ship internationally?

What is your return policy on dreadlock extensions?

Can I track my order?

Loc Care & Maintenance

How do I wash my human hair loc extensions?

How long do crochet and interlock loc extensions last?

Can I swim, work out, and sleep in them?

Account, Payment & Support

What payment methods do you accept?

Do you offer discounts or a loyalty program?

How do I contact customer support?

Get early access to sales & new drops

Frequently
asked questions